Clare ([info]yidclare) wrote,
@ 2006-01-11 13:51:00
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customer service?
I got a Harry and David gift certificate for Christmas, and spent some time deciding how I would use it. I settled on this gift basket containing lovely things like chocolate and salmon, and ordered it a couple weeks ago.

Today, the package came. However, it was not the basket I ordered! It was a different basket.

So, apparently they ran out of the one I wanted, and substituted this other one, which although twice as expensive doesn’t have salmon or chocolate, OR the decorative metal basket.

So, I’m not sure how to feel about this – it’s a more expensive basket, but it doesn’t have the stuff I actually cared about.



(4 comments) - (Post a new comment)


[info]speedie316
2006-01-11 09:58 pm UTC (link)
why didn't they just substitute the deluxue version?

(Reply to this) (Thread)


[info]yidclare
2006-01-13 04:44 am UTC (link)
There wasn't a deluxe of that one, so I got the deluxe of a different one...

(Reply to this) (Parent)

Be american
[info]thatkatbrat
2006-01-12 03:41 am UTC (link)
I say send them an e-mail wanting to send it back. Explain why. Just because something is more expensive doesn't make it better. They will fix it. It's your present.

(Reply to this) (Thread)

Re: Be american
[info]yidclare
2006-01-13 04:45 am UTC (link)
Too late! I already opened it and began the consumption process. It didn't seem worth it to be that much of a pain in the ass consumer...

(Reply to this) (Parent)


(4 comments) - (Post a new comment)

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